Bradfield is committed to providing the highest standards of pastoral care for all its pupils. All pupils are under the care of a Housemaster or Housemistress, their day-to-day mentor and guide. In support of each Housemaster or Housemistress, there is a dedicated team of Matron, House Tutors and Academic Tutors.

Every pupil has a tutor who is responsible for monitoring academic progress, advising on academic choices and providing a link between subject teachers, Housemasters/mistresses and parents. Tutors keep a close eye on the social and personal development of their tutees, ensuring a balanced approach to life both in and out of the classroom.

Housemasters, Housemistresses and Matrons have access to regular pastoral training, and are expected to complete the BSA’s Certificate of Professional Competence on appointment; all employees receive annual training on Child Protection procedures. Round the clock medical cover is provided by qualified nurses at the College’s Medical Centre and there are daily doctor’s surgeries. In addition, the College employs two qualified counsellors who work alongside the medical staff, supporting the house team; a full-time Chaplain completes the pastoral picture.

If things go wrong, pupils are encouraged to talk about their concerns with their Housemaster/mistress. If they do not feel things are dealt with as they would wish, the Second Master, who oversees pastoral care in the College, is always ready to talk things through with pupils and to take matters forward on their behalf. All pupils are taught that they have the option to make a complaint in this way and to have the expectation that it will be taken seriously and dealt with properly. They are also taught that they may take matters further if they feel it necessary – either to the Independent Listener nominated by the College (Andy Baker 07771 975128), or to Independent Schools Inspectorate, Ground Floor, CAP House, 9-12 Long Lane, London EC1A 9HA. Tel: 020 7600 0100.

During the last academic year, the College received one complaint from parents requiring formal resolution by the Headmaster's Office.